Our Lifetime Health Guarantee!

Your Puppy’s Health Is Our Top Priority

Your puppy’s health is our top priority. That’s why we take every step to ensure your puppy arrives happy and healthy—and we back it with our industry-leading Health Guarantee. We provide a 2-year health guarantee, and you can extend it up to 10 years by following our feeding, training, and exercise guidelines. For more details about our guarantee.

What ‘Lifetime’ Means

We define ‘lifetime’ as a period of 10 years from your puppy’s birthday.

If Your Puppy Passes Away Within the First Year

Although your puppy can never truly be replaced, we believe a new furry companion may help ease the sadness.
If your puppy sadly passes away within the first year due to genetic causes, or if a vet diagnoses a life-threatening congenital or hereditary disorder that affects your puppy’s health, we will replace the puppy with another of equal value at no cost to you.

If Your Puppy Passes Away After the First Year

In the event your puppy dies due to life-threatening congenital defects after the first year, we will issue a credit for 50% of the original purchase price toward a replacement puppy of equal value.

What You Need to Provide

In either case:

  • Your licensed veterinarian must submit a written certificate stating the exact cause of death, verified by a necropsy/autopsy.

  • If the cause is a qualifying genetic defect (and not buyer neglect), we will provide a replacement puppy of equal value as soon as one becomes available.

  • You must return the original microchip provided by Princess Puppies to validate the claim. This confirms the dog came from us.

When the Guarantee Becomes Void

If you do not meet these requirements—or the ones listed below—the health guarantee becomes null and void.

What we need from you for the guarantee to be valid.

Nothing makes us more happy than knowing we were able to bring a healthy, happy puppy into your home. We do need your help to ensure your puppy remains healthy.

> Email a copy of the initial examination (medical record) within 10 business days of receiving your puppy. A licensed veterinarian must perform the examination. We ensure your puppy receives up-to-date, age-appropriate vaccinations before they arrive home, so make sure you do not vaccinate within the first 10 days of receiving your puppy. Our email address: info@gspointershome.com

> You must microchip your puppy through GSPointers Home USA.

> We de-worm and vaccinate your puppy until they go home, and you must continue proper de-worming afterward and conducting regular exams at least up to 16 weeks of age or more and regular veterinarian checkups every 6 months for life.

> If you ever have to use this Guarantee, you will need to provide all paperwork from the initial sale given to you by GSPointers Home USA, registration papers (if applicable), all the vet records showing the continued health and maintenance of your canine from vet checks/visits every 6 months and produce their microchip.

> We will void the guarantee if you don’t meet these requirements.

> We may refund your puppy deposit at any time and for any reason we see fit.

For more details, contact us and follow us on Facebook to know more.